FAQ:

Q:   How do I go about getting a Catalog and a Price List?
*** There is a Digital Version of our catalog on the web site that can be downloaded and save on your computer. Download Catalog

For a printed catalog and price list, please call our customer service representative at (888)988.7462
or E-mail: info@pimaapparel.com to request a copy to be mailed out to you.

Q:   What is the minimum order quantity?
*** We do not have any minimum order quantity. You can order one piece for sample just to see the quality
of our products. When you order one piece the price will be at our “Sample Price Rate” which is higher than
our “Dozen Price Rate”. Below is our three different price structure:

Sample Price Rate – when you purchase 1 piece or anything below 12 pieces of a Style/Color/Size.

Dozen Price Rate – you qualify for Dozen Rate when you purchase 12 pieces of a Style/Color/Size.

Case Price Rate – you qualify for Case Rate when you purchase the whole case of a Style/Color/Size.

Our Case Quantity is 120 pieces/case. But case quantity varies depending on the style and fabrication.
Please check our price list for case quantity or call our customer service for more details.
We are a wholesale company and we do not sell on the retail level. If you’re in the State of California we require that you provide us with a California Reseller’s Permit Number. (Not required if you are not a California Company).

Q:   How do I go about setting-up an account?
*** If you like to set-up an account you can call our customer service representative and ask for an “Account Set-up Form” to be faxed or e-mailed to you. If you intend to use Credit Cards for your purchases please specify so a “Credit Card Authorization Form” will be sent to you as well.

Q:   How do I go about ordering your products?
*** If you like to place an order. Please call our customer service at 1-(888)-988-PIMA (7462). You can also
Download our Order Form on our web site fill it out and fax it to us at 1-(909)-930-0666.

Q:   What are the payment options?
*** We accept Visa, Master Card, Discover, American Express. Please note: we will add 1% Processing Fee for all American Express credit card purchases.
*** We can also ship C.O.D with Cashier’s Check or Money Order as the only form of payment.
*** We will also accept Cash on Will Call Orders only.
*** We will also accept Net-30 Terms. But we work exclusively with Factors like CIT, Finance One. We will have to submit your order to our factor for Credit Approval. Once approved by factor we will ship out your order.
(This process will take up to 3 days of processing time).

Q:   What are the shipping options?
We ship via UPS FOB from our Ontario Facility.
We can also ship by FedEx upon request.
If you prefer we can also ship with your designated carrier using your account number and the bill goes to you.

Q:   What is your return policy?
We accept returns or claims within 5 working days after receipt of shipment. All returns must be called in to
Our customer service department and a RMA will be issued. All returns must be accompanied with a copy
of our RMA or it will be refused and returned to the customer at customer’s expense. All returns will be subject
to a 15% Restocking Fee in addition to freight and C.O.D charges (if any). Sample Orders can not be returned or exchanged. We will not accept goods for return or exchange once it is Altered or Modified in any way. Which includes but limited to: Dyeing, Washing, Screen Printing, Embroidery, Re-labeling.

Q:   Do you make Custom Orders, Custom Colors, Private Label?
We can make Custom Size, Color and Styles. We can also make Private Label. The Minimum starts at 3,000 pieces per color for Custom Colors and Private Label. Please call our customer service for more details.

Q:   Where are your product made and is it made of Pima Cotton?
All of our products are made in China at our own factory. Our products DO NOT contain PIMA COTTON.
All of our products are made from the Finest Comb Ring Spun Yarn and then laundered in the fabric stages before cutting and sewing.

Q:   Do I have to buy pre-packs or can I buy by size?
We do not sell our products in pre-packs or in a certain size ratio. We will sell you exact what you need as far as Style, Color and Size based on availability.

Q:   Do you ship internationally?
We ship to all 50 States in the U.S.A, Canada and Puerto Rico. We do not ship internationally at this moment.

Q:   Can my order be picked up or placed on will call?
We can take orders on Will Call basis. But we need an 3 hour window to process your order. Please call in your order, arrange for payment and specify at time of order that your order will be place on Will Call. Please also tell us if you or a designated agent/trucking company will be picking up your order. Your order will be ready for pick up 3 hours after all transaction has been processed and approved.